1. Introduction
These are the terms and conditions that apply when you reserve a room with The Angel Hotel by any means e.g., telephone, our website or online travel agents Expedia, Booking.com etc
Your completion of a reservation by whichever means you will be deemed by the hotel to have accepted our terms and conditions.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
2. Reservations
You must be at least 18 years old to make a reservation. See section 5 “Occupancy” below for details of permitted guests under your booking.
You will need to provide your credit or debit card details to secure your reservation. The Angel accepts Visa and MasterCard credit and debit cards to secure a reservation.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section 10 Cancellation, below.
3. Group reservations
Please contact us for reservations of 10 rooms or more so we tailor our services to your requirements and can maximise the enjoyment of your stay.
4. Room prices
The Angel adopts dynamic pricing, and the price of our rooms fluctuates based on demand. When you make a reservation request, we’ll give you a total price for the rooms and number of nights you’ve requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same.
Meals and other extras are not included in the room price, but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. You may pay for breakfast and selected extras at the same time as paying for your room. If you have breakfast and selected extras as part of your reservation and the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT, but the price you pay will remain the same. All other meals and extras must be paid for separately.
5. Occupancy
The maximum room occupancy is two adults.
Family rooms (where available) can accommodate two adults (18 years and over) and one child (under the age of 16 years). There is a possibility of adding a cot. Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel.
You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.
6. Special requests
Although The Angel will try to accommodate special requests, they are not guaranteed and do not form the basis of our contract.
All rooms are subject to availability.
7. Meals
Meals are not included in the room price.
You may add breakfast when you make your reservation or at any time during your stay at the hotel.
8. Paying for your room
If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival.
When paying on arrival payment may be made by cash or by credit/debit card. We do not accept American Express or personal cheques.
9. Cancellation
Your right to cancel
Non-refundable rates.
No cancellations or amendments are allowed on this class of booking
Flex rates
You may cancel or amend your booking at any time up to 3 pm 24 hours prior to the start of your reservation. If you amend the dates any difference in price must be paid at that time.
Bookings made online through a third party e.g.Booking.com Expedia etc must be cancelled through that third party.
For any amendments, please contact the hotel direct by email [email protected]
The Angel Hotel recommends that you have adequate travel/cancellation insurance to cover your stay.
Our right to cancel
Your breach
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
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you do not pay us when you are required to do so; or
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you break the contract between us in any way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
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if you have already paid for your room, we will refund your payment to you; or
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if you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
10. Arrival and departure
We try and make rooms available from 3pm on the arrival date but this is subject to availability, overall occupancy and the timely departure of other guests. Please let The Angel know if you are likely to arrive after 10pm.
Guests may be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are a passport, driving licence, ID card or police warrant card.
Rooms must be vacated by 11 am on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one night’s additional accommodation charge.
11 The Angel Hotel’s expectations of you (and your group)
You must not:
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smoke anywhere inside The Angel premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on The Angel premises outside of the designated smoking area will result in a £100 fine.
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cause any health and safety hazard to any of our team members or any of our guests.
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bring any pets onto The Angel premises, except for assistance dogs.
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bring any potentially dangerous or hazardous materials or equipment onto The Angel premises.
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use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers, or portable grills.
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tamper with any fire alarms or emergency equipment.
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utilise Angel Hotel rooms to store items (personal or otherwise) which could in the sole opinion of The Angel Hotel Management cause damage to the room or be a risk to the health and safety of staff or property.
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prevent The Angel Hotel management, housekeeping and/or maintenance staff from access to your hotel room(s) as and when required by The Angel Hotel, with housekeeping permitted full access at least once every two days.
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remove, damage, or destroy any Angel Hotel property.
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use any of the technology provided by The Angel Hotel to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any Angel Hotel staff.
If you or your group cause damage or loss of any kind to the hotel, other guests, or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to The Angel Hotel on demand the amount required to make good or remedy such damage or loss.
If you or your group cause damage to the hotel, other guests, or their property, or otherwise breach any of these terms and conditions, The Angel Hotel reserves the right to:
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cancel your reservation with immediate effect and (if appropriate) eject you from our premises
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cancel key cards.
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restrict access to the hotel.
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remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal.
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retain all sums paid by you and/or charge you the full amount of your reservation; and/or
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refuse future reservations from you and/or refuse you entry or accommodation.
The Angel Hotel will not be liable for any refund or compensation in such circumstances.
The Angel Hotel reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.
Notwithstanding the Equality Act (2010) The Angel Hotel reserves the right to decline any reservation without offering a reason.
12. General
We reserve the right to:
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change your room allocation and/or hotel location at any point during your stay for any reason; or
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cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we must cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.
The contract
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Your rights
If you are a non-business customer, you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
Our liability
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
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loss of income, sales, or revenue.
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loss of business.
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business interruption.
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loss of profits or contracts.
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loss of anticipated savings.
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loss of data.
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loss of reputation and/or goodwill; or
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wasted management or office time.
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
Applicable law
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at our hotel. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Severability
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.
13 COVID-19 (also referred to as Coronavirus): you must immediately notify us to the extent you or anyone staying with you (or on your reservation) is (i) self-isolating or (ii) should be self-isolating pursuant to Government guidelines. In any event, The Angel reserves the right to cancel any reservations (before or during the stay) to the extent it is for self-isolation.
